Marion’s nursing home hid abuse and delayed meals due to staffing issues

CEDAR RAPIDS, Iowa (KCRG) – A state report from the Iowa Department of Inspections and Appeals says a Marion retirement home hid allegations of abuse and is facing staffing issues resulting in a food and insulin delay for people.

The report, which is 112 pages from a December 2021 visit, said the Silver Oak Nursing and Rehabilitation Center building administrator told a state investigator that the vice president of clinical operations told him not to report an allegation of abuse to the Department of Inspections and Appeals.

According to the department’s website, the facility is subject to fines of $12,500 and has 25 federal offenses. These fines are for hazards in the facility and do not provide treatment.

The report also says the assistant director of dietetics told state investigators that she and another dietary aide worked 30 days in a row. Another nurse told state investigators that a night cook walked out of the facility after working 21 to 28 days without help. As a result, the head of maintenance worked in the kitchen but never knew how to operate the dishwasher. Other staff who were hired to work in the kitchen had received no formal training before cooking.

According to the report, another nurse said she had to withhold insulin for some people at home because meals were served late. She also said there were people who had low blood sugar while waiting for meals.

Ryan Coane, chairman of the facility’s owning group called Ivy Healthcare, said in a written statement that the company takes the report seriously. He said he recently took over ownership of the facility from Marion.

“We remain steadfast in our promise to improve performance, exceed service expectations and bring hope to this community,” Coane wrote.

Coane said the Ivy Healthcare group will provide abuse education on an ongoing basis, have a 24/7 phone number for families to ask questions about a loved one’s care and make information about reporting problems to a state agency available.

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