The Daily Herald – Government launches digital transformation strategy, eSXM


Prime Minister Silveria Jacobs (fourth from right), Finance Minister Ardwell Irion (fourth from left) and NRPB Director Claret Connor (third from right) with representatives of the World Bank, the Trust Fund and the government of Saint -Martin at the eSXM launch on Thursday.

PHILIPSBURG — As part of ongoing digitization efforts launched during the COVID-19 pandemic, the government of St. Maarten launched its digital transformation strategy, eSXM, in a small ceremony on Thursday, September 29.


The digital transformation strategy will act as a seven-year roadmap to steer government operations towards a digital future of delivering faster and more efficient services online. Making it easier for citizens and businesses to access government services and interact with government departments and services is at the heart of eSXM.
The strategy sets the framework where more services will be placed in a “one stop shop” online platform that will be designed in a way that is accessible and understandable to everyone, even the less technologically savvy. This is intended to reduce the need for people to visit government offices multiple times and provide the same documentation at different sites.
In addition, the strategy will help facilitate the work of civil servants by creating a framework for more efficient data exchange between departments, ministries and government entities. This is intended to enable public servants to work together in a well-coordinated manner across different branches of government to deliver high-quality services to the people of St. Maarten.
The digital transformation strategy is led by the government’s Digital Leadership Team (DLT), a newly appointed task force within the Department of General Affairs. The DLT will coordinate and manage the digital transformation process, facilitating interdepartmental coordination and implementing digital initiatives across all seven departments.
The initiatives that will be undertaken by DLT are supported by the St. Maarten Trust Fund’s Digital Government Transformation Project (DGTP), which is being implemented with the assistance of the National Recovery Program Office (NRPB).
“This government’s strategy, when it comes to digital transformation, is to move away from a heavily paper-based system and towards a more digital and user-driven process,” the Prime Minister said. Silveria Jacobs at the eSXM soft launch. “This transition will better connect government departments and, in turn, lead to more efficient and effective government services and enable residents, businesses and public servants to better utilize digital government services.”
Finance Minister Ardwell Irion noted that over the past two years the government has taken several key steps to digitize government services, particularly in the Department of General Affairs and the Department of Finance. “This strategy will guide and direct decision-making processes by involving the entire machinery of government in these efforts, and I look forward to the ease of service that will be achieved in the next seven years,” he said.
NRPB Director Claret Connor said one of the goals of the St. Maarten Trust Fund is to increase the country’s resilience to future natural disasters.
“Critical to rebounding quickly is the government’s ability to access and share information so it can coordinate and carry out relief efforts in the chaotic moments immediately following a disaster. I am glad that our government’s ability to do just that is being strengthened through the government’s digital transformation project,” he said.
The St. Maarten Trust Fund is funded by the Government of the Netherlands, managed by the World Bank and implemented by the NRPB on behalf of the Government of St. Maarten.

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